Grievances

Following the launch of Musim Mas’ Sustainability Policy in December 2014, we recognised the importance of establishing a transparent and accountable Grievance Mechanism to address and resolve any grievances raised against the implementation of our No Deforestation, No Peat and No Exploitation (NDPE) Policy effectively.

Musim Mas introduced the Grievance Mechanism in 2016 to allow all stakeholders – our employees, local communities and NGOs to report any issues in our own operations and throughout our supply chain. We respect and protect the anonymity of the complainants to prevent any potential conflict or reprisal. Grievance Raisers may provide information anonymously using a form on our website, by letter or by SMS.

Musim Mas continuously improve our grievance-reporting to be more comprehensive to ensure stakeholders are kept informed. We welcome any feedback for improvement.

This mechanism outlines our process for receiving, verifying and addressing all grievances raised against us or our suppliers.

All incoming grievances are divided into two main categories: Compliance Grievances and Dispute Grievances. Compliance Grievances may involve breaches of our Sustainability Policy, the RSPO Standards and/or the POIG Charter and Dispute Grievances may involve conflicts between two or more parties.

Compliance Grievances Dispute Grievances
Against Musim Mas Group Against Musim Mas Group
Against Third-party Suppliers Against Third-party Suppliers

Under regular business relations, we require our suppliers to undergo regular monitoring and constant engagement to ensure progress on their roadmaps. However, if there is a confirmed non-compliance, we will activate our Grievance Mechanism to resolve the grievance swiftly and effectively.

To better manage our cases on grievances, we have developed a Controlled Purchase Protocol (CPP). It helps us identify if the measures taken towards suppliers are effective and monitor the progress of their action plan to resolve the grievance.

Under our updated CPP released in January 2020, an opportunity is provided to our suppliers to work towards addressing a grievance while maintaining business relations with Musim Mas. However, failure to adhere to the above principles will lead to cessation of business. Suppliers will exit the CPP once all conditions and actions to resolve the grievance are met and normal business relations resume.

We believe that continued engagement with these suppliers is important for sector transformation. Strong supplier relations form the basis of the CPP, on which we leverage on to help in the resolution of grievances.

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No. Grievance Case
(Kasus Keluhan)
Case Details
(Detail Kasus)
Date of Report
Status RSPO Membership
1 Amanah Saham Pahang (ASPA) Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
06 August 2020 Active Non-RSPO
2 Anglo
Eastern Plantations (AEP)

Alleged
deforestation and social conflict.
(Diduga melakukan praktek deforestasi dan konflik sosial.)
17 November 2017 Active Non-RSPO
3 Arjuna Utama Sawit (AUS) Alleged
deforestation and clearance preparation.
(Diduga melakukan deforestasi dan mempersiapkan pembukaan.)
12 April 2019 Inactive Non-RSPO
4 Asian Agri 
Peat Forest
Development
(Pengembangan hutan gambut)
18 July 2019 Active RSPO
5 Astra
Agro Lestari (AAL)
No public commitment
to combat sustainability issues, not a RSPO member, peatland development,
encroachment into elephant habitat, deforestation, and land conflicts.
(Tidak memiliki komitmen publik untuk memerangi isu keberlanjutan, bukan anggota RSPO, melakukan pengembangan di Lahan Gambut  , perambahan habitat gajah, deforestasi  dan konflik lahan.)
18 May 2015 Inactive Non-RSPO
6 Austindo
Nusantara Jaya (ANJ)
Deforestation, no
public commitment to avoid deforestation and peat development,
exploitation.
(Deforestasi, tidak memiliki komitmen publik untuk menghindari deforestasi dan pengembangan di Lahan Gambut , eksploitasi.)
21 July 2014 Inactive RSPO
7 Bakrie Group  Forest
Clearance.
(Pembukaan Hutan.)
08 June 2019 Inactive RSPO
8 Bonti Permai Jayaraya (BPJ)  Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
10 September 2019 Active Non-RSPO
9 Bukit Barisan Indah Prima (BBIP) Social Issues and Land Conflicts.
(Masalah sosial dan konflik lahan.)
23 March 2020 Active Non-RSPO
10 Bukit
Bintang Sawit (BBS)
Land dispute.
(Sengketa lahan.)
16 February 2016 Inactive Non-RSPO
11 Bumi Daya Agrotamas (BDA)  Purchasing FFBs from a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
29 October 2019 Active Non-RSPO
12 Bumitama Deforestation,
destruction of HCV forest, development on peatland, illegal operations and
failure to meet timelines for RSPO certification.
(Deforestasi, pengerusakan hutan HCV [High Carbon Stock], pengembangan di Lahan Gambut , beroperasi secara ilegal dan gagal memenuhi timeline untuk sertifikasi RSPO.)
17 January 2017 Inactive RSPO
13 Ciliandry Anky Abadi Group (CAA) Deforestation,
clearance of orangutan habitat.
(Deforestasi, pembukaan lahan di habitat orangutan.)
December 2017 Inactive Non-RSPO
14 Dhanistha Surya Nusantara (DSN)   Exploitation
of burnt peatlands.
(Eksploitasi Lahan Gambut yang terbakar.)
12 December
2018
Inactive Non-RSPO
15 Dua Perkasa Lestari Social Issues and Land Conflicts.
(Masalah sosial dan konflik lahan.)
21 August 2020 Active Non-RSPO
16 Eagle
High Plantation (Varia Mitra Andalan)
Deforestation,
development on peat, use of fire and disregard for human rights in Papua as
well as other parts of Indonesia.
(Deforestasi, pengembangan di Lahan Gambut, penggunaan api dan pelanggaran Hak Asasi Manusia (HAM) di Papua dan wilayah lain di Indonesia.)
14 September 2016 Inactive RSPO
17 Ensem Sawita   Purchasing FFBs from
a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang ditemukan melakukan deforestasi di Ekosistem Leuser.)
11 November 2014 Inactive Non-RSPO
18 FAP Agri Deforestation,
No NDPE policy nor RSPO membership.
(Deforestasi, tidak memiliki kebijakan NDPE bahkan bukan   anggota RSPO.)
December
2017
Active Non-RSPO
19 Felda Global Venture (FGV) Exploitation and
disrespecting human and labour rights, deforestation and peat
development.
(Eksploitasi dan tidak   menghargai Hak Asasi Manusia (HAM) dan hak ketenagakerjaan, deforestasi dan pengembangan di Lahan Gambut.)
July 2015 Active RSPO
20 First
Resources
Clearance of
forests, including orangutan habitat.
(Pembukaan hutan, termasuk habitat orangutan.)
December 2017 Inactive RSPO
21 Ganda/
GAMA Group
Social conflict,
encroachment into and conversion of tiger habitat and HCV peatlands, fire within concessions, forested peatland clearance in West Kalimantan.
(Konflik sosial, melakukan perambahan dan konversi habitat harimau dan Lahan Gambut HCV, terjadi kebakaran dalam wilayah konsesi, membuka lahan di hutan gambut Kalimantan Barat.)
07 October 2013 Inactive Non-RSPO
22 Gemilang Sawit Lestari       Purchasing FFBs from a company found to have deforested in the Tesso Nilo National Park.
(Membeli TBS dari perusahaan yang ditemukan melakukan deforestasi di Taman Nasional Tesso Nilo.)
05 April
2016
Inactive Non-RSPO
23 Genting
Plantations Bhd
Deforestation,
encroachment into orangutan habitat, and killing of orangutan for food by its workers in one of its concessions.
(Deforestasi, perambahan di habitat orangutan, dan pekerja membunuh dan mengkonsumsi orangutan di salah satu konsesi.)
22 September 2014 Active RSPO
24 Global Sawit Semesta  Purchasing FFBs from a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
30 September 2019 Active Non-RSPO
25 Goodhope/
Carson Cumberbatch
Alleged deforestation and planting on peatland, development without EIA, flooding
within Nabire Baru concession, failure in following proper FPIC process,
excessive use of force including using of state security forces.
(Diduga melakukan deforestasi dan melakukan penanaman di Lahan Gambut  , pembangunan tanpa Analisis Mengenai Dampak Lingkungan (AMDAL), menyebabkan banjir di konsesi Nabire Baru, gagal dalam mematuhi proses FPIC, penggunaan kekuasaan berlebihan dengan melibatkan pasukan keamanan negara.)
09 April 2016 Inactive RSPO
26 Hardaya
Plantation Group/ Cipta Murdaya (CCM Group)
Alleged illegal
obtainment of permit for PT HIP, and clearance of secondary forests.
(Dugaan pencabutan izin ilegal untuk PT HIP, dan pembukaan hutan sekunder.)
December 2017 Active Non-RSPO
27 Incasi Raya  Forest and peat
clearance.
(Pembukaan hutan dan lahan gambut.)
November 2018 Active Non-RSPO
28 IndoAgri/IndoFood/Salim
Group
Child labour, worker
exposure to highly hazardous pesticides, payment below minimum wage,
long-term reliance on temporary labour to fill core jobs and the use of
company-backed unions.
(Terdapat pekerja dibawah umur, pemaparan pekerja terhadap pestisida yang sangat berbahaya, upah dibawah standar upah minimum, memperkerjakan pekerja sementara dalam jangka waktu yang lama untuk melakukan pekerjaan inti dan menggunakan serikat pekerja yang didukung oleh perusahaan.)
08 June 2016 Inactive Non-RSPO
29 Indonusa  Land clearing
without necessary permits, deforestation.
(Membuka lahan tanpa izin yang lengkap, deforestasi.)
19 September 2018 Inactive Non-RSPO
30 Kalimantan Sawit Kusuma Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
06 December 2019 Active Non-RSPO
31 Korindo
Group
Deforestation, use
of fire and disregard for local community rights.
(Deforestasi, penggunaan api dan mengabaikan hak masyarakat lokal.)
01 September 2016 Inactive Non-RSPO
32 Kuala Lumpur Kepong (KLK) Berhad   Peat
Development.
(Pengembangan Lahan Gambut.)
12 August 2019 Inactive RSPO
33 LKPP Corporation Sdn Bhd – PKPP Plantation Sdn Bhd Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
06 August 2020 Active Non-RSPO
34 Matahari Kahuripan Indonesia (MAKIN Group) Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
06 November 2019 Active Non-RSPO
35 Medco Agro
Group
Land-clearing of the
forest concession.
(Pembukaan lahan konsesi hutan.)
January 2017 Inactive Non-RSPO
36 Mopoli Raya  Clearance of HCV
forests and habitats of Sumatran Tigers and Elephants.
(Pembukaan di hutan   HCV dan habitat Harimau Sumatera dan Gajah.)
11 November 2014 Active Non-RSPO
37 Mulia Sawit Group   Deforestation
and development on peat.
(Deforestasi dan pengembangan di lahan gambut.)
30
October 2018
Inactive Non-RSPO
38 Multiple
Suppliers (Leuser Ecosystem)
Deforestation in
Singkil – Bengkung.
(Deforestasi di Singkil – Bengkung.)
12 November 2014 Active Non-RSPO
39 Multiple
Suppliers (Tesso Nilo)
Illegal FFB from key
conservation area in Riau.
(TBS ilegal dari wilayah konservasi di Riau.)
06 April 2016 Active Non-RSPO
40 Musim Mas Group – PT Berkat Sawit Sejati Alleged Deforestation.
(Diduga melakukan praktek deforestasi.)
26 June 2019 Active RSPO
41 Musim Mas Group – PT Musim Mas Alleged violations against RSPO rules.
(Dugaan pelanggaran peraturan RSPO.)
24 March 2020 Active RSPO
42 Musim Mas Group – PT Musim Mas Alleged violations against RSPO rules and labour issues. 21 September 2020 Active RSPO
43 Musim
Mas Group – PT Sarana Esa Cita/ PT Mulia Indah
Land claims by
multiple parties.
(Klaim lahan oleh banyak pihak.)
31 July 2017 Inactive RSPO
44 Musirawas Development on
peat.
(Pengembangan di lahan gambut.)
July 2018 Inactive Non-RSPO
45 Noble
Agri Group
Deforestation
practice by an affiliated company in Papua.
(Praktek deforestasi oleh perusahaan afiliasi di Papua.)
01 September 2016 Inactive RSPO
46 Pati Sari   Purchasing FFBs from
a company found to have deforested in the Leuser Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
11 November
2014
Inactive Non-RSPO
47 Perkebunan Nusantara I Deforestation

(Deforestasi)

14 December 2018 Active Non-RSPO
48 Prosper
Group/ Far East Holdings Berhad
Alleged
deforestation by an entity with alleged ownership ties to the Prosper group
of companies/ Far East Holdings.
(Dugaan deforestasi oleh entitas dengan dugaan adanya hubungan kepemilikan dengan perusahaan Prosper Group/ Far East Holdings.)
04 September 2017 Inactive Non-RSPO
49 Samudera Sawit Nabati (SSN)  Purchasing
FFBs from a company found to have deforested in the Leuser
Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
30 September 2019 Active Non-RSPO

50

Sampoerna Agro

Deforestation
(Deforestasi)

06 December 2019

Active

RSPO

51 Sawit
Sumbermas Sarana (SSS)
HCV land clearance
that involved an orangutan habitat.
(Pembukaan lahan di wilayah HCV yang terdapat habitat orangutan di dalamnya.)
04 June 2015 Inactive RSPO
52 Sime Darby Plantations (SDP)   Deforestation
(Deforestasi)
10 September 2019 Inactive RSPO
53 Sumber
Tani Agung (STA)
Purported Purchase
of Fresh Fruit Bunches from supplier allegedly engaging in deforestation and
social conflict.
(Membeli Tandan Buah Segar dari pemasok yang diduga terkait dengan praktek deforestasi dan konflik sosial.)
17 November 2017 Inactive Non-RSPO
54 Syaukath Sejahtera Purchasing
FFBs from a company found to have deforested in the Leuser
Ecosystem.
(Membeli TBS dari perusahaan yang melakukan deforestasi di Ekosistem Leuser.)
21 September 2020 Active Non-RSPO
55 TH Plantations Bhd NDPE Policy
implementation and the impact on deforestation.
(Penerapan kebijakan   NDPE dan pengaruhnya terhadap deforestasi.)
04 May 2018 Active Non-RSPO
56 Tradewinds Plantation Sdn Bhd  Deforestation and
peat forest development.
(Deforestasi dan pengembangan hutan gambut.)
18 July 2019 Inactive Non-RSPO
57 Triputra Agro Persada Group  Deforestation in
East Kalimantan.
(Deforestasi di Kalimantan Timur.)
30 January 2019 Active RSPO
58 Tunas
Baru Lampung/ Sungai Budi Group
Deforestation, peat
issues, and local community conflict.
(Deforestasi, permasalahan Lahan Gambut , dan konflik dengan masyarakat setempat.)
28 November 2016 Inactive RSPO
59 YP Plantation Sdn Bhd Deforestation and
peat forest development.
(Deforestasi dan pengembangan hutan gambut.)
06 August 2020 Active Non-RSPO

If you have any complaints you’d like to bring up, please take the time to fill up the form in the link below:

I Want to Lodge a Complaint

Channels of Lodging a Complaint

Website submission Please click here to use the online form.
By Email sustainability@musimmas.com
By SMS (62) 8116159071
Required information:
(1) Name of Complainant
(2) Name of Musim Mas subsidiary/ third-party supplier/ others whom the complaint is made against.
(3) Key points of complaint
By Phone Call (62) 8116159071
By Fax (62) 61 6613060
In Writing
150 Beach Road, Level 24, Gateway West, Singapore 189720
Attn: Corporate Communications Department (Grievance Coordinator)
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