Following the launch of Musim Mas’ Sustainability Policy in December 2014, we recognised the importance of establishing a transparent and accountable Grievance Mechanism to address and resolve any grievances raised against the implementation of our No Deforestation, No Peat and No Exploitation (NDPE) Policy effectively.
Musim Mas introduced the Grievance Mechanism in 2016 to allow all stakeholders – our employees, local communities and NGOs to report any issues in our own operations and throughout our supply chain. We respect and protect the anonymity of the complainants to prevent any potential conflict or reprisal. Grievance Raisers may provide information anonymously using a form on our website, by letter or by SMS.
Musim Mas continuously improve our grievance-reporting to be more comprehensive to ensure stakeholders are kept informed. We welcome any feedback for improvement.
This mechanism outlines our process for receiving, verifying and addressing all grievances raised against us or our suppliers.
All incoming grievances are divided into two main categories: Compliance Grievances and Dispute Grievances. Compliance Grievances may involve breaches of our Sustainability Policy, the RSPO Standards and/or the POIG Charter and Dispute Grievances may involve conflicts between two or more parties.
|Compliance Grievances||Dispute Grievances|
|Against Musim Mas Group||Against Musim Mas Group|
|Against Third-party Suppliers||Against Third-party Suppliers|
Under regular business relations, we require our suppliers to undergo regular monitoring and constant engagement to ensure progress on their roadmaps. However, if there is a confirmed non-compliance, we will activate our Grievance Mechanism to resolve the grievance swiftly and effectively.
To better manage our cases on grievances, we have developed a Controlled Purchase Protocol (CPP). It helps us identify if the measures taken towards suppliers are effective and monitor the progress of their action plan to resolve the grievance.
Under our updated CPP released in January 2020, an opportunity is provided to our suppliers to work towards addressing a grievance while maintaining business relations with Musim Mas. However, failure to adhere to the above principles will lead to cessation of business. Suppliers will exit the CPP once all conditions and actions to resolve the grievance are met and normal business relations resume.
We believe that continued engagement with these suppliers is important for sector transformation. Strong supplier relations form the basis of the CPP, on which we leverage on to help in the resolution of grievances.
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|No.||Grievance Case||Case Details||Date of Report||Status||RSPO Membership|
Eastern Plantations (AEP)
deforestation and social conflict
|17 November 2017||Active||Non-RSPO|
|2||Arjuna Utama Sawit (AUS)||Alleged
deforestation and clearance preparation
|12 April 2019||Inactive||Non-RSPO|
|3||Asian Agri||Peat Forest
|18 July 2019||Active||Non-RSPO|
Agro Lestari (AAL)
|No public commitment
to combat sustainability issues, not a RSPO member, peatland development,
encroachment into elephant habitat, deforestation, and land conflicts.
|18 May 2015||Inactive||Non-RSPO|
Nusantara Jaya (ANJ)
public commitment to avoid deforestation and peat development,
|21 July 2014||Inactive||RSPO|
|08 June 2019||Active||RSPO|
|7||Bonti Permai Jayaraya (BPJ)||Alleged Deforestation||10 September 2019||Active||Non-RSPO|
|8||Bukit Barisan Indah Prima (BBIP)||Social Issues and Land Conflicts||23 March 2020||Active||Non-RSPO|
Bintang Sawit (BBS)
|Land dispute||16 February 2016||Inactive||Non-RSPO|
|10||Bumi Daya Agrotamas (BDA)||Purchasing FFBs from a company found to have deforested in the Leuser Ecosystem||29 October 2019||Active||Non-RSPO|
destruction of HCV forest, development on peatland, illegal operations and
failure to meet timelines for RSPO certification.
|17 January 2017||Inactive||RSPO|
|12||Ciliandry Anky Abadi Group (CAA)||Deforestation,
clearance of orangutan habitat.
|13||Dhanistha Surya Nusantara (DSN)|| Exploitation
of burnt peatlands
High Plantation (Varia Mitra Andalan)
development on peat, use of fire and disregard for human rights in Papua as
well as other parts of Indonesia.
|14 September 2016||Inactive||RSPO|
|15||Ensem Sawita||Purchasing FFBs from
a company found to have deforested in the Leuser Ecosystem
|11 November 2014||Inactive||Non-RSPO|
No NDPE policy nor RSPO membership
|17||Felda Global Venture (FGV)||Exploitation and
disrespecting human and labour rights, deforestation and peat
forests, including orangutan habitat
encroachment into and conversion of tiger habitat and HCV peatlands, fire
within concessions, forested peatland clearance in West Kalimantan.
|07 October 2013||Inactive||Non-RSPO|
|20||Gemilang Sawit Lestari||Purchasing FFBs from
a company found to have deforested in the Tesso Nilo National Park
encroachment into orangutan habitat, and killing of orangutan for food by its
workers in one of its concessions.
|22 September 2014||Active||RSPO|
|22||Global Sawit Semesta||Purchasing FFBs from a company found to have deforested in the Leuser Ecosystem||30 September 2019||Active||Non-RSPO|
deforestation and planting on peatland, development without EIA, flooding
within Nabire Baru concession, failure in following proper FPIC process,
excessive use of force including using of state security forces.
|09 April 2016||Inactive||RSPO|
Plantation Group/ Cipta Murdaya (CCM Group)
obtainment of permit for PT HIP, and clearance of secondary forests.
|25||Incasi Raya||Forest and peat
|Child labour, worker
exposure to highly hazardous pesticides, payment below minimum wage,
long-term reliance on temporary labour to fill core jobs and the use of
|08 June 2016||Inactive||Non-RSPO|
without necessary permits, deforestation
|19 September 2018||Inactive||Non-RSPO|
|28||Kalimantan Sawit Kusuma||Alleged Deforestation||06 December 2019||Active||Non-RSPO|
of fire and disregard for local community rights.
|01 September 2016||Inactive||Non-RSPO|
|30||Kuala Lumpur Kepong (KLK) Berhad|| Peat
|12 August 2019||Active||RSPO|
|31||Matahari Kahuripan Indonesia (MAKIN Group)||Alleged Deforestation||06 November 2019||Active||Non-RSPO|
|Land-clearing of the
|33||Mopoli Raya||Clearance of HCV
forests and habitats of Sumatran Tigers and Elephants
|11 November 2014||Active||Non-RSPO|
|34||Mulia Sawit Group||Deforestation
and development on peat
Suppliers (Leuser Ecosystem)
Singkil – Bengkung
|12 November 2014||Active||Non-RSPO|
Suppliers (Tesso Nilo)
|Illegal FFB from key
conservation area in Riau.
|06 April 2016||Active||Non-RSPO|
|37||Musim Mas Group – PT Berkat Sawit Sejati||Alleged Deforestation||26 June 2019||Active||RSPO|
|38||Musim Mas Group – PT Musim Mas||Alleged violations against RSPO rules||24 March 2020||Active||RSPO|
Mas Group – PT Sarana Esa Cita/ PT Mulia Indah
|Land claims by
|31 July 2017||Inactive||RSPO|
practice by an affiliated company in Papua.
|01 September 2016||Inactive||RSPO|
|42||Pati Sari||Purchasing FFBs from
a company found to have deforested in the Leuser Ecosystem
Group/ Far East Holdings Berhad
deforestation by an entity with alleged ownership ties to the Prosper group
of companies/ Far East Holdings
|04 September 2017||Inactive||Non-RSPO|
|44||Samudera Sawit Nabati (SSN)||Purchasing
FFBs from a company found to have deforested in the Leuser
|30 September 2019||Active||Non-RSPO|
06 December 2019
Sumbermas Sarana (SSS)
|HCV land clearance
that involved an orangutan habitat.
|04 June 2015||Inactive||RSPO|
|47||Sime Darby Plantations (SDP)||Deforestation||10 September 2019||Active||RSPO|
Tani Agung (STA)
of Fresh Fruit Bunches from supplier allegedly engaging in deforestation and
|17 November 2017||Inactive||Non-RSPO|
|49||TH Plantations Bhd||NDPE Policy
implementation and the impact on deforestation
|04 May 2018||Active||Non-RSPO|
|50||Tradewinds Plantation Sdn Bhd||Deforestation and
peat forest development
|18 July 2019||Inactive||Non-RSPO|
|51||Triputra Agro Persada Group||Deforestation in
|30 January 2019||Active||RSPO|
Baru Lampung/ Sungai Budi Group
issues, and local community conflict.
|28 November 2016||Inactive||RSPO|
If you have any complaints you’d like to bring up, please take the time to fill up the form in the link below:
Channels of Lodging a Complaint
|Website submission||Please click here to use the online form.|
|By SMS||(62) 8116159071||
(1) Name of Complainant
(2) Name of Musim Mas subsidiary/ third-party supplier/ others whom the complaint is made against.
(3) Key points of complaint
|By Phone Call||(62) 8116159071|
|By Fax||(62) 61 6613060|
150 Beach Road, Level 24, Gateway West, Singapore 189720
Attn: Corporate Communications Department (Grievance Coordinator)