Musim Mas Group – Guntung Idamannusa (GIN)

Received an initial email notification informing that the RSPO Secretariat will be performing an Initial Diagnosis to determine whether the submission by the Complainant will be accepted or rejected. The details of the complaint were not provided by the RSPO.

The RSPO confirmed that the Complaint has been formally accepted.

The summary of the Complaint which was submitted by the head of Pelanduk Village, Mr. S. Samsul Hadi, S.H., M.H. is as follows:

1. PT GIN’s Corporate Social Responsibility (CSR) program is not concrete and sustainable for the surrounding community;
2. PT GIN has conducted replanting/cutting down of oil palm trees on a plantation, resulting in the emergence of insect pests damaging the community’s coconut plantation;
3. PT GIN only provided pesticides twice and did not take responsibility for the community’s coconut plantation damage; and
4. The community’s pesticide proposal through the Village Head was not urgently responded to by PT GIN, which caused the surrounding community to suffer great losses.

Access to the case tracker on the RSPO Complaint portal/website can be found here.

PT GIN has provided a written response to the RSPO Secretariat and stated that the allegations are unfounded and not backed by evidence.

Based on the principally good relationship with the community, PT GIN is open to address the Complaint through Bilateral Engagement, as outlined in the RSPO Complaints & Appeals Procedures.

The RSPO Secretariat informed PT GIN that the Complainant agreed to resolve the Complaint under Bilateral Engagement.

Based on the parties’ indication to pursue the Bilateral Engagement, the Complaint Panel has adjourned the hearing of the Complaint to enable the Bilateral Engagement process. The Bilateral Engagement process will last for a period of 60 working days, starting from 20 December 2024 to 19 March 2025, as informed by the RSPO Secretariat.

The RSPO Secretariat received an email from the Complainant conveying his intention to withdraw the Complaint, on the basis that a series of discussions with PT GIN had resulted in a mutually agreed resolution.

To exercise prudence, the RSPO Secretariat held a virtual meeting with the Complainant on 10 November 2025 to obtain his confirmation on the same. The RSPO Secretariat also sought clarification from PT GIN on the abovementioned dialogue and mutual consensus, to which PT GIN responded confirming the same.

After providing confirmation to the RSPO Secretariat regarding the discussions and mutual consensus, PT GIN and the Complainant convened a meeting to finalise their resolution. Subsequently, the parties submitted to the RSPO Secretariat a Minutes of Meeting dated on 15 November 2025, duly signed by both Parties.

With this issuance, the Complaint is officially closed.